ConnectWise pricing in 2026 remains one of the most opaque commercial arrangements in the managed services industry. Ask ten UK MSP owners what they pay and you will get ten different answers — because ConnectWise does not publish list prices, negotiates individually through a reseller channel, and bundles mandatory professional services into contracts that make like-for-like comparison almost impossible. This article does the work for you: breaking down every ConnectWise product, estimating realistic all-in costs for a ten-technician MSP in the UK, and explaining what you are actually paying for when the invoice arrives. If you are exploring alternatives, our guide to ConnectWise alternatives provides broader context on what the market offers.

Why ConnectWise Pricing Is So Hard to Find

ConnectWise operates a quote-on-request model across its entire product portfolio. There are no published per-seat prices on the ConnectWise website. Pricing is distributed through authorised resellers and channel partners, which introduces a layer of markup before the number even reaches you. The company's rationale — that pricing is "tailored to each MSP's needs" — is a common enterprise software position, but in practice it creates significant information asymmetry. Larger MSPs with dedicated procurement staff negotiate better deals. Smaller MSPs, particularly those in the 1–25 technician range that make up the bulk of the UK market, often pay significantly above the effective floor price simply because they lack the leverage to push back.

This opacity also makes switching cost analysis difficult. When you do not know what your contract will look like at renewal, planning a technology stack two or three years out becomes guesswork.

The Four Core ConnectWise Products

ConnectWise's platform is composed of four primary products. Most MSPs use at least two; many use three or four. Each is priced and contracted separately.

ConnectWise PSA (formerly Manage)

ConnectWise PSA is the company's flagship professional services automation tool. It handles ticketing, billing, time tracking, contracts, procurement, and client management. Pricing in 2026 is estimated at £65–£90 per technician per month for UK resellers, depending on contract length and negotiated volume. A two-year commitment typically unlocks a discount of 10–15% off the standard rate.

ConnectWise Automate (RMM)

Automate is ConnectWise's remote monitoring and management platform. It is priced per managed endpoint rather than per technician, which can look attractive on the surface but escalates quickly as your client base grows. Current UK market estimates put Automate at £1.20–£2.00 per endpoint per month, with a minimum agent count (commonly 500 endpoints) built into the base contract. A ten-technician MSP managing 800 endpoints would pay approximately £1,200–£1,600 per month before any add-ons.

ConnectWise Control (Screen Connect)

Control is ConnectWise's remote access and support tool. Unlike Automate, Control is priced per concurrent technician session or per named technician. Estimates for UK customers in 2026 run at £28–£45 per technician per month for the full-featured tier. A stripped-back access-only tier is available at a lower price point but lacks the remote support features most MSPs require.

ConnectWise SIEM (formerly Perch)

ConnectWise's SIEM and co-managed security offering sits at the top of the stack. Pricing is highly variable and typically quote-based, but market intelligence suggests UK MSPs pay in the range of £15–£25 per protected endpoint per month, with a minimum commitment of 25 endpoints per client. For an MSP with ten mid-sized clients, this adds up quickly.

The Hidden Costs Nobody Talks About

The per-product licensing figures above are only the beginning. ConnectWise's commercial model includes several additional cost categories that are rarely foregrounded in sales conversations.

Onboarding and professional services: ConnectWise mandates a professional services engagement for new PSA customers. This is not optional. Depending on the complexity of your data migration and configuration requirements, onboarding fees for ConnectWise PSA in the UK market typically run between £3,000 and £8,000. Automate onboarding adds a further £1,500–£4,000.

Integrations and add-ons: ConnectWise's marketplace lists hundreds of integrations, but many of the most useful ones — quoting tools, advanced reporting, IT Glue documentation — carry additional per-seat fees. Budget an additional £10–£20 per technician per month if you want a reasonably complete stack. This is emblematic of the larger issue of tool sprawl in MSP operations.

Annual price escalation: ConnectWise contracts typically include annual uplift clauses of 5–8%, above the rate of UK CPI. On a five-year view, the cost of a contract signed today will be materially higher at renewal.

Support tiers: Standard support is included, but faster response SLAs require a paid support tier. Premium support packages add a further 15–20% to the base licensing cost.

Realistic All-In Cost: A Ten-Technician UK MSP in 2026

The table below models a realistic all-in annual cost for a ten-technician UK MSP using the full ConnectWise stack, managing approximately 800 endpoints across their client base.

Cost Component	Monthly Estimate	Annual Estimate
ConnectWise PSA (10 techs × £75)	£750	£9,000
ConnectWise Automate (800 endpoints × £1.60)	£1,280	£15,360
ConnectWise Control (10 techs × £36)	£360	£4,320
ConnectWise SIEM (250 endpoints × £20)	£5,000	£60,000
Integration add-ons (10 techs × £15)	£150	£1,800
Premium support tier (15% uplift)	£354	£4,248
Total (excl. onboarding)	£7,894	£94,728
PSA + Automate onboarding (one-off)	—	£10,000
Year-one total	—	~£104,728

That is a significant number. For context, a ten-technician MSP billing at the UK average of £85–£100 per hour is generating roughly £1.4–£1.7 million in annual revenue. A tool stack costing north of £100,000 per year represents 6–7% of gross revenue before a single client call is taken.

It is worth noting that the SIEM figure above is the primary driver of cost at scale. Many smaller MSPs elect to skip ConnectWise SIEM entirely and use a third-party solution, which reduces the total but introduces further integration complexity.

How Aerie Compares

Aerie takes a fundamentally different approach to pricing. Rather than product-by-product licensing with opaque negotiated rates, Aerie uses a single transparent per-technician price that covers PSA, RMM, security, documentation, and compliance in one platform. There are no mandatory professional services fees, no minimum endpoint commitments, and no annual uplift clauses buried in contract schedules. Learn more about why we built Aerie OS and what drives our approach to pricing and product design.

You can see exactly what Aerie costs at aerie-tech.co.uk/pricing — something ConnectWise will never show you on a public page.

For a detailed side-by-side breakdown of features and commercial terms, the Aerie vs ConnectWise comparison page covers the key differences without the sales spin.

The fundamental value proposition is this: a unified platform eliminates the per-product licensing overhead, the integration maintenance burden, and the negotiation theatre at renewal time. What you see is what you pay, month after month.

Should You Switch Away From ConnectWise?

Switching PSA platforms is a significant undertaking and not a decision to take lightly. The practical questions to ask are:

Is your current contract in its final twelve months?
Are you paying for capabilities you do not use?
How many hours per month does your team spend on tool administration rather than client work?
What does your ConnectWise renewal look like, and what uplift have you been quoted?

If the answers to those questions are pointing in one direction, it is worth at least running a proper cost comparison before signing another two or three year term.

Frequently Asked Questions

Does ConnectWise publish its pricing anywhere?

No. ConnectWise does not publish list prices for any of its products. All pricing is distributed through authorised resellers and negotiated on a per-customer basis. This means there is no publicly available benchmark against which to assess whether your quote is competitive.

Is ConnectWise PSA and ConnectWise Manage the same product?

Yes. ConnectWise rebranded Manage as ConnectWise PSA in 2023. The product is the same; only the name has changed. Some resellers and documentation still refer to it by the older name.

Can you buy ConnectWise products individually, or do you have to take the full suite?

You can purchase ConnectWise products individually. Many MSPs use ConnectWise PSA alongside a third-party RMM, or use Automate without the PSA. However, the tightest integrations and the most favourable bundle pricing are only available when you take multiple products from ConnectWise directly.

What is the minimum commitment for ConnectWise contracts in the UK?

ConnectWise typically requires a minimum twelve-month contract, with most UK resellers pushing for twenty-four or thirty-six month terms in exchange for the best pricing. Month-to-month arrangements exist but carry a significant price premium.

Are there setup or migration fees when moving to ConnectWise?

Yes. Professional services onboarding is mandatory for new PSA customers and strongly recommended for Automate. These fees are separate from licensing and are not refundable if you exit the contract early.

How does ConnectWise's annual price escalation work?

Most ConnectWise contracts include an annual uplift clause, typically expressed as a percentage (often CPI plus a fixed margin). This means the price you sign today is not the price you will pay at year three of a contract. Always read the renewal and escalation clauses before signing.

What is the best alternative to ConnectWise for a small UK MSP?

For MSPs in the 1–25 technician range, the key criteria are transparent pricing, a unified platform that avoids integration overhead, and a commercial model that does not penalise you for being small. Aerie is built specifically for this segment of the UK market, with a single per-technician price covering the full platform.