Feature Spotlight
PSA Software Built for MSPs
Automate your helpdesk with the "Business Hours" logic engine.
Why MSPs choose Aerie PSA
Tickets get lost in the noise, and "Time to Resolution" is just a guess.
Aerie PSA combines a powerful ReactFlow workflow engine with strict SLA timers to ensure no client is ignored.
Visual Workflow Builder
Drag-and-drop automation: "If Client = VIP, Route to Tier 2".
Smart Dispatch
Auto-assign tickets based on technician skills and availability.
Integrated Billing
Turn time entries into Invoices with one click using the CRM link.
Frequently Asked Questions
Can I import from ConnectWise or HaloPSA?
Yes, we support CSV import from ConnectWise and HaloPSA. Our Migration Wizard can also pull data directly via API.
How does the SLA timer work?
SLA timers respect your configured business hours. They automatically pause outside working hours and escalate when approaching breach thresholds.
Can I automate ticket workflows?
Yes. The visual ReactFlow workflow builder lets you create automation rules with drag-and-drop — no coding or SQL required.
Works with
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