Feature Spotlight
Diagnostic Toolkit
See exactly where the connection is dropping.
Why MSPs choose Aerie Diagnostic Toolkit
Troubleshooting VoIP drop-outs or intermittent connectivity involves guessing and remote-rebooting.
Run deep packet inspection, traceroutes, and jitter analysis directly from the web interface.
Live Jitter Tracking
Identify voice degradation before the client complains.
Remote Speed Tests
Determine if the ISP is truly delivering promised bandwidth.
Historical Logs
Go back in time to see exactly what happened at 3:00 AM.
Frequently Asked Questions
Does this run client-side or server-side?
Tests run from the local RMM agent on the client network, giving you edge-accurate data rather than cloud-based approximations.
Can I run remote speed tests?
Yes. Verify whether the ISP is actually delivering the bandwidth they promised — without asking the client to visit a speed test website.
Does it store historical data?
Yes. Historical logs let you go back in time to see exactly what happened during an outage, even at 3 AM.
Works with
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