Operations Cloud
Run your MSP empire from one screen.
Part of the Aerie Operating System. Fully integrated, designed for speed, and built for UK MSPs.
UK MSPs managing 5–50 technicians typically juggle separate PSA, RMM, and dispatch tools — each with its own login, billing, and data silo. Aerie Operations Cloud consolidates ticketing, SLA management, real-time endpoint monitoring, smart dispatch, and client self-service into a single platform. No more copying ticket numbers between systems or reconciling time entries across tools.
What's Included in Operations Cloud
PSA
Ticketing & SLA Engine
Never miss a deadline with automated SLA tracking.
RMM
Live Fleet Monitor
See every device in your network in real-time.
Dispatch
Smart Routing
Automatically assign tickets to the right technician.
Dispatcher
Drag-and-Drop Schedule
Visual dispatching for your entire team.
Scheduler
Calendar Sync
Eliminate double-booking forever.
Portal
Client Self-Service
Empower clients to solve their own problems.
Frequently Asked Questions
Can Aerie Operations Cloud replace ConnectWise Manage and Automate?
Yes. Aerie unifies PSA ticketing, RMM monitoring, and dispatch into one platform. Our Migration Wizard imports your data from ConnectWise.
Does the PSA include SLA tracking and automated escalation?
Yes. SLA timers with business-hours logic, automatic escalation rules, and breach notifications are included in every plan.
How does real-time RMM monitoring work?
The Aerie agent uses persistent WebSocket connections instead of polling. You see CPU spikes, disk alerts, and offline status within seconds — not minutes.