On Our Roadmap
Team Chat & Collaboration
Communicate securely without context switching — in-platform team messaging.
Why MSPs choose Aerie Team Chat & Collaboration
Discussing highly sensitive client alerts in Teams or Slack means data leakage and lost context.
Aerie is building a real-time chat platform where conversations will be tied directly to the relevant ticket or alert — keeping sensitive discussions inside your MSP platform.
Ticket Channels
Auto-create dedicated chat rooms for P1 / Critical outages.
Secure File Sharing
Drop logs and screenshots without worrying about external retention policies.
Slash Commands
Run RMM scripts or assign tickets directly from the chat box.
Frequently Asked Questions
When will team chat be available?
Team chat is on our roadmap. Join the waitlist to be notified when it launches.
Will I still be able to use Slack?
Yes. Bidirectional Slack webhooks will let you bridge Aerie chat and Slack if your team prefers their existing tools.
Will it create channels for critical incidents?
Yes. P1/Critical alerts will automatically spin up dedicated channels with all relevant context.
Works with
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