Knowledge Cloud
The collective brain of your MSP.
Part of the Aerie Operating System. Fully integrated, designed for speed, and built for UK MSPs.
Documentation is the most undervalued asset in any MSP. When a technician leaves, their knowledge walks out the door. Aerie Knowledge Cloud gives UK MSPs a version-controlled wiki for SOPs and runbooks, an AI-powered documentation engine that generates articles as you work, and secure team chat tied directly to tickets and alerts.
Frequently Asked Questions
Can Aerie replace Confluence or IT Glue for MSP documentation?
Yes. Aerie Wiki is purpose-built for MSPs with relational linking to devices, passwords, and tickets. No generic wiki customisation required.
How does Scribe automatically generate documentation?
Scribe records your screen and clicks, then auto-generates formatted runbooks and SOPs with annotated screenshots and automatic PII redaction.
Is team chat encrypted for internal MSP communications?
Signal (on our roadmap) will provide end-to-end encrypted team chat with ticket-linked channels, keeping sensitive client discussions inside your MSP platform.