Comparison Guide
Aerie vs Datto RMM
Datto does RMM and backup well. But where's the rest? Aerie includes everything.
Focused on RMM and backup — no native PSA or CRM
Per-endpoint pricing gets expensive at scale
Acquired by Kaseya — future direction uncertain
Requires third-party tools for ticketing and documentation
Why MSPs Are Switching from Datto
Datto
Focused on RMM and backup — no native PSA or CRM
Per-endpoint pricing gets expensive at scale
Acquired by Kaseya — future direction uncertain
Requires third-party tools for ticketing and documentation
Aerie OS
Complete platform: PSA, RMM, CRM, Security, Docs, and more
Flat per-technician pricing — no per-endpoint fees
Independent UK-built company with transparent roadmap
Documentation, compliance, and credential management included
Datto vs Aerie OS: Feature Comparison
| Feature | Datto | Aerie OS |
|---|---|---|
| PSA/Ticketing | Not included | Full PSA with SLA engine |
| CRM | Not included | MSP-native pipeline CRM |
| RMM | Strong RMM platform | Real-time RMM with unified agent |
| Backup | Industry-leading backup | Backup management included |
| Security | Basic AV integration | SIEM + EDR + SOC included |
| Pricing Model | Per-endpoint fees | Per-technician, all-inclusive |
The Verdict: Datto or Aerie OS?
"Datto excels at RMM and backup. But MSPs need more than two tools. Aerie gives you the complete platform."
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Datto vs Aerie OS: FAQ
How does Aerie's RMM compare to Datto RMM?
Aerie RMM uses persistent WebSocket connections for real-time telemetry instead of polling. You get sub-second alerting, self-healing scripts, silent patching, and live terminal access — all through the same agent that handles security, backup, and print.
Does Aerie include backup like Datto?
Yes. Aerie Remote includes incremental backup capabilities as one of the modules in our unified endpoint agent — no separate product or licensing.
What about Datto's networking products?
Aerie includes Network Manager with auto-discovery, topology mapping, and SNMP monitoring. No separate networking product needed.
Does Aerie include PSA and CRM?
Yes. Unlike Datto, Aerie includes a full enterprise PSA with SLA engine, visual workflow builder, and a native MSP CRM with pipeline management and quote-to-cash.
How does pricing compare to Datto?
Datto charges per-endpoint fees that scale expensively. Aerie uses flat per-technician pricing with all modules and unlimited endpoints included.