Comparison Guide
Aerie vs NinjaOne
NinjaOne is a great RMM. But MSPs need more than monitoring. Aerie is the complete platform.
No native PSA — basic ticketing only
No CRM or sales pipeline management
Limited documentation capabilities
Per-endpoint pricing scales expensively
Why MSPs Are Switching from NinjaOne
NinjaOne
No native PSA — basic ticketing only
No CRM or sales pipeline management
Limited documentation capabilities
Per-endpoint pricing scales expensively
Aerie OS
Full enterprise PSA with SLA engine and visual workflows
Native MSP CRM with pipeline and quote-to-cash
Wiki, Scribe, and Vault for complete documentation
Per-technician pricing — endpoints included
NinjaOne vs Aerie OS: Feature Comparison
| Feature | NinjaOne | Aerie OS |
|---|---|---|
| PSA | Basic ticketing | Enterprise PSA with SLA engine |
| CRM | Not included | Full pipeline CRM |
| RMM | Excellent RMM platform | Real-time RMM with unified agent |
| Documentation | Basic — integration required | Wiki + Scribe + auto-documentation |
| Password Management | Integration only | Zero-knowledge Vault included |
| Pricing | Per-endpoint fees | Per-technician, all-inclusive |
The Verdict: NinjaOne or Aerie OS?
"NinjaOne does RMM brilliantly. But when you need PSA, CRM, docs, and security too, you end up with 5 tools. Aerie is just one."
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NinjaOne vs Aerie OS: FAQ
How does Aerie's RMM compare to NinjaOne?
Both offer strong RMM. Aerie's advantage is the unified agent — the same install that does RMM also handles security, backup, print management, and network monitoring. No extra agents needed.
Does NinjaOne have a full PSA?
NinjaOne has basic ticketing but not a full PSA with SLA management, contracts, and billing. Aerie includes enterprise-grade PSA with visual workflow automation and smart dispatch.
What about NinjaOne's patching?
Aerie includes silent patching for Windows Updates and third-party apps. Patches are deployed without interrupting the end user — comparable to NinjaOne's patching.
Does Aerie include documentation tools?
Yes. Wiki, Scribe (auto-documentation), and Vault (zero-knowledge password manager) are all built in. NinjaOne requires third-party tools like IT Glue or Hudu for documentation.
How does pricing compare to NinjaOne?
NinjaOne charges per-endpoint fees that add up quickly. Aerie includes unlimited endpoints in the per-technician platform fee, with all 20+ modules included.