Comparison Guide
Aerie vs Autotask
Autotask is a powerful PSA. But now owned by Datto and priced as legacy software. Aerie gives you the same power without the complexity or cost.
Complex interface requires extensive training and customisation
Ownership by Datto — unclear product roadmap
Per-user and per-asset pricing stacks up quickly for growing MSPs
Ticketing-focused — RMM and security require separate tools
Why MSPs Are Switching from Autotask
Autotask
Complex interface requires extensive training and customisation
Ownership by Datto — unclear product roadmap
Per-user and per-asset pricing stacks up quickly for growing MSPs
Ticketing-focused — RMM and security require separate tools
Aerie OS
Modern UX with zero training curve — intuitive by design
Independent UK company with transparent product roadmap
Unified pricing by technician — no per-asset fees or surprises
RMM, security, and documentation built in — no tool sprawl
Autotask vs Aerie OS: Feature Comparison
| Feature | Autotask | Aerie OS |
|---|---|---|
| User Interface | Complex & date enterprise | Modern, intuitive design |
| PSA Workflows | Complex customisation required | Visual drag-and-drop builder |
| RMM | Third-party integration | Built-in with unified agent |
| CRM | Basic contact management | Full pipeline CRM with quoting |
| Pricing Model | Per-user + per-asset fees | Per-technician, all-inclusive |
| Documentation | Requires separate tool | Wiki + Scribe + Vault included |
The Verdict: Autotask or Aerie OS?
"Autotask pioneered the modern PSA. But being owned by Datto, it's been left to age. Aerie is what Autotask should have become."
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Autotask vs Aerie OS: FAQ
Can I migrate from Autotask to Aerie?
Yes. Our Migration Wizard imports tickets, contacts, resources, and contracts from Autotask via API. We also offer migration credits to offset the overlap period.
Is Aerie as powerful as Autotask?
Aerie's visual workflow builder gives you the same automation power as Autotask's complex rule engine — but with a drag-and-drop interface instead of SQL-like queries.
Does Aerie handle complex service billing like Autotask?
Yes. Aerie's billing engine handles recurring billing, usage-based charges, and pro-rata calculations. Most MSPs find it easier to set up than Autotask.
What about Autotask's RMM capabilities?
Autotask has no native RMM — you need Datto RMM or another tool. Aerie includes a unified RMM agent that handles monitoring, patching, and security without integration overhead.
How does pricing compare?
Autotask's per-user + per-asset model can exceed £15,000/month for a 30-technician MSP. Aerie's per-technician model typically costs £8,000–10,000 for the same team, with all modules included.