Comparison Guide
Aerie vs SuperOps
SuperOps brought a modern interface to the PSA+RMM space. Aerie extends that vision to your entire MSP stack — security, CRM, documentation, and beyond.
No native CRM or revenue pipeline management
Security tooling requires third-party integrations
Documentation managed outside the platform
Newer platform with a smaller ecosystem of integrations
Why MSPs Are Switching from SuperOps
SuperOps
No native CRM or revenue pipeline management
Security tooling requires third-party integrations
Documentation managed outside the platform
Newer platform with a smaller ecosystem of integrations
Aerie OS
Full MSP CRM with pipeline, quoting, and quote-to-cash
Built-in security cloud: EDR, SIEM, compliance, and Vault
Wiki, Scribe, and credential management in the same platform
UK-built and UK-hosted — ideal for GDPR and DPA 2018 compliance
SuperOps vs Aerie OS: Feature Comparison
| Feature | SuperOps | Aerie OS |
|---|---|---|
| PSA & RMM | Modern unified PSA + RMM | Full PSA + real-time RMM |
| CRM | Not included | Full pipeline CRM with quoting |
| Security | Integration only | Built-in EDR, SIEM & compliance |
| Documentation | Third-party required | Wiki + Scribe + Vault included |
| UK Hosting | US-based infrastructure | UK-hosted, GDPR-ready |
| Pricing | Per-technician (limited modules) | Per-technician, all 20+ modules included |
The Verdict: SuperOps or Aerie OS?
"SuperOps showed the MSP world what a modern platform should look like. Aerie builds on that with the complete stack your clients demand."
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SuperOps vs Aerie OS: FAQ
Can I migrate from SuperOps to Aerie?
Yes. Our Migration Wizard imports tickets, contacts, and assets from SuperOps via CSV and API. We offer migration credits to offset any contract overlap.
Does Aerie include documentation like SuperOps?
Aerie goes further — Wiki (knowledge base), Scribe (auto-documentation), and Vault (zero-knowledge password manager) are all included. SuperOps requires third-party tools for documentation.
Is Aerie suitable for UK MSPs?
Yes. Aerie is built and hosted in the UK, making it an excellent choice for MSPs who need GDPR and DPA 2018 compliance. Your data stays in the UK.
How does Aerie security compare to SuperOps?
Aerie includes a full security cloud — endpoint protection (Sentry), threat hunting (Cyber), compliance automation, and a zero-knowledge credential vault. SuperOps relies on third-party security integrations.
Does Aerie include a CRM like SuperOps?
Unlike SuperOps, Aerie includes a full MSP-native CRM with pipeline management, quoting, and quote-to-cash billing. No separate CRM licence required.