Comparison Guide
Aerie vs Syncro
Syncro bundles RMM and PSA in one bill. Aerie goes further — with security, CRM, documentation, and compliance included too.
Limited automation compared to enterprise PSA tools
Per-technician pricing that grows expensive as your team scales
No native CRM or sales pipeline management
Documentation requires third-party tools like IT Glue or Hudu
Why MSPs Are Switching from Syncro
Syncro
Limited automation compared to enterprise PSA tools
Per-technician pricing that grows expensive as your team scales
No native CRM or sales pipeline management
Documentation requires third-party tools like IT Glue or Hudu
Aerie OS
Visual ReactFlow workflow builder — no scripting required
Native CRM with pipeline, quoting, and contract management
Wiki, Scribe, and Vault included — no IT Glue licence needed
Security, compliance, and endpoint protection in the same platform
Syncro vs Aerie OS: Feature Comparison
| Feature | Syncro | Aerie OS |
|---|---|---|
| PSA & RMM | Bundled PSA + RMM | Full PSA + real-time RMM |
| Workflow Automation | Basic rule-based automation | Visual drag-and-drop workflow builder |
| CRM | Not included | Full pipeline CRM with quoting |
| Documentation | Third-party required | Wiki + Scribe + Vault included |
| Security | Integration only | Built-in EDR, SIEM & compliance |
| Pricing | Per-technician (modules limited) | Per-technician, all 20+ modules included |
The Verdict: Syncro or Aerie OS?
"Syncro made PSA+RMM affordable. Aerie makes the entire MSP stack affordable — with no tool sprawl."
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Syncro vs Aerie OS: FAQ
Can I migrate from Syncro to Aerie?
Yes. Our Migration Wizard imports tickets, contacts, assets, and scripts from Syncro via CSV and API. We offer migration credits to offset any contract overlap.
Does Aerie include RMM like Syncro?
Yes. Aerie RMM uses a lightweight Go agent with persistent WebSocket connections for sub-second alerting, self-healing scripts, silent patching, and live terminal access.
Is Aerie more expensive than Syncro?
Aerie is priced per technician and includes all 20+ modules — PSA, RMM, CRM, security, documentation, compliance, and more. There are no per-endpoint fees or paid add-ons.
Does Aerie have scripting and automation like Syncro?
Yes. Aerie includes a visual ReactFlow workflow builder for PSA automation plus a scripting library for the RMM agent. Run PowerShell, Bash, and Python scripts on any endpoint.
What documentation tools does Aerie include?
Wiki (knowledge base), Scribe (auto-documentation), and Vault (zero-knowledge password manager) are all built in. No need for separate IT Glue or Hudu licences.