Aerie OS Features
A unified operating system for MSPs. Everything you need to run your business — in one place.
Remote Monitoring & Management (RMM)
Monitor and manage client devices in real-time. Track device health, security status, and software updates from a unified dashboard.
- Real-time monitoring: CPU, memory, disk, network usage
- Alert management: Custom thresholds and escalation rules
- Patch management: Automatic and manual patching
- Remote support: Remote desktop and file transfer
Professional Services Automation (PSA)
Streamline project delivery and billing. Track projects, timesheets, and billing with powerful project management tools.
- Project management: Tasks, milestones, and timelines
- Time tracking: Billable hours and resource allocation
- Billing: Invoicing, time-based and fixed-price billing
- Resource planning: Workload forecasting and optimization
Security & Compliance
Built-in security controls and compliance monitoring. Meet audit requirements and protect client data.
- Vulnerability scanning: Identify and prioritize risks
- Compliance monitoring: Track against GDPR, SOC2, ISO 27001
- Access control: Role-based access and MFA
- Audit logs: Complete activity history for compliance
Automation Engine
Automate repetitive tasks and workflows. Save time and reduce human error with powerful automation rules.
- Workflow automation: Trigger actions based on conditions
- Alert automation: Auto-escalate and auto-resolve issues
- Integration automation: Sync data between systems automatically
- Scheduled tasks: Run tasks on a schedule or on-demand
Customer Relationship Management (CRM)
Manage client relationships and communications. Track interactions and maintain a single customer view.
- Client profiles: Centralized contact and account information
- Interaction history: Track all communications and support history
- Opportunities: Pipeline management and sales tracking
- Communication: Built-in email, chat, and call logging
Documentation & Knowledge Base
Create and maintain knowledge bases for your team and clients. Reduce support tickets with self-service resources.
- Document creation: Rich text editor with version control
- Knowledge base: Searchable, organized documentation
- Client portals: Share documentation with clients
- Templates: Standard operating procedures and runbooks
Reporting & Analytics
Measure performance and gain insights. Track KPIs, SLAs, and business metrics.
- Dashboard widgets: Real-time metrics and charts
- Custom reports: Build reports tailored to your needs
- SLA tracking: Monitor response and resolution times
- Financial reporting: Revenue, costs, and profitability metrics
Integrations
Connect Aerie OS to your existing tools. Built-in integrations with 50+ popular platforms, plus custom webhooks.
- Pre-built connectors: NinjaOne, Datto RMM, Kaseya, ConnectWise, and more
- Webhooks: Send data to any HTTP endpoint
- APIs: Full REST API for custom integrations
- Sync options: Real-time, scheduled, or event-based sync
Team Collaboration
Work together seamlessly. Comments, mentions, and activity feeds keep your team aligned.
- Team channels: Organize discussions by project or topic
- Comments & mentions: Collaborate on tasks and tickets
- Activity feeds: See what's happening across your workspace
- Notifications: Smart alerts for important updates
Enterprise Features
Advanced features for larger organizations and complex environments.
- Multi-workspace support: Separate instances for different business units
- Advanced permissions: Fine-grained access control
- Data residency: Choose where your data is stored
- Custom branding: White-label your workspace